AscendAll Ascend subscriptions are billed through the App Store (Apple). That means your plan, billing, and cancellation are managed securely by Apple — Ascend never stores your payment details. Here's how to do everything.
Switch Plans
Want to move between the monthly and annual plans? You can switch anytime:
- Open Settings on your iPhone
- Tap your name at the top
- Tap Subscriptions
- Tap Ascend
- Choose a different plan under Subscription Options
Your new plan starts at the end of your current billing period. You can also switch right inside the app: Profile → My Membership → Manage Subscription → Choose Another Plan.
Cancel Your Subscription
- Open Settings on your iPhone
- Tap your name at the top
- Tap Subscriptions
- Tap Ascend
- Tap Cancel Subscription
Your access continues until the end of your current billing period, and you won't be charged again. Your plans, logs, and progress stay saved to your account — if you come back, everything is right where you left it.
Request a Refund
Refunds for App Store subscriptions are handled directly by Apple:
- Go to reportaproblem.apple.com
- Sign in with your Apple ID
- Find your Ascend purchase
- Select Request a refund
Free Trials
If you're on a free trial and cancel before it ends, you won't be charged at all. To avoid a charge, cancel at least 24 hours before the trial ends.
Still Need Help?
If you're having trouble or aren't sure about anything, email us at support@ascendfitness.ai and we'll help you out — usually within a day.